The Accountable Not-for-Profit Organization

Developed in 1995 at the Mandel Center for Nonprofit Organizations at Case Western Reserve University

The accountable organization clearly states its mission and purpose, articulates the needs of those being served, explains how its programs work, how much they cost, and what benefits they produce.

The accountable organization freely and accurately shares information about its governance, finances, and operations. It is open and inclusive in its procedures, processes, and programs consistent with its mission and purpose.

The not-for-profit organization is accountable to all those it exists to serve, all those who support it, and to society.

The accountable not-for-profit organization is responsible for mission fulfillment, leadership on behalf of the public interest, stewardship, and quality.

The Accountable Not-for-Profit Organization Is Responsible for:

Mission Fulfillment

Doing what it says it will do. Maintaining relevance by meeting needs in a changing environment.

Leadership on Behalf of the Public Interest

Enhancing the well-being of communities and society. Promoting inclusiveness. pluralism, and diversity within society. Educating the public, business, not-for- profit organizations, and government. including appropriate advocacy and lobbying.

Stewardship

Maintaining effective governance and management. Generating adequate resources, managing resources effectively, supporting and recognizing volunteers, and appropriately compensating staff. Avoiding conflict of interest and abuse of power

Quality

Striving for and achieving excellence in all aspects of the organization. Evaluating the total organization and its outcomes on an ongoing basis.